Best Buy, Inc. is a leading multi-channel global retailer and developer of technology products and services. The employees of Best Buy are committed towards developing and implementing business strategies that bring sustainable technology solutions to their consumers and communities. To meet the unique product and service needs of their customers, Best Buy stores and operating models are being transformed to shift their focus from product-centric to customer-centric which can be regarded as a move that poises Best Buy to truly offer the entertainment and technology solutions. A wide list of products offered by Bestbuy.com is as follows:-
Best Buy, Inc. was founded in 1966 and the Chief Inspector of the company was Mr. Robert C Stephens. The Best Buy family of brands and partnerships collectively generates more than $45 billion in annual revenue and includes brands such as Best Buy, Audiovisions, The Carphone Warehouse, Future Shop, Geek Squad, Jiangsu Five Star, Magnolia Audio Video, Pacific Sales, The Phone House, and Speakeasy. However, the website of the company Bestbuy.com was launched in 2000. In fiscal 2009, Best Buy donated a combined $33.4 million to improve the vitality of the communities where its employees and customers live and work. The address of the company headquarters is as follows:-
Best Buy Inc.
7601 Penn Avenue South
Richfield, MN 55423
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Bestbuy.com is assigned A+ rating on the Standards Scale of Better Business Bureau (BBB) and also the business of the company is BBB Accredited since 01/01/1970. The BBB file of the company was opened on 01/01/1966 and the factors that have led to its high rating are as follows:-
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 9537 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
The company has also agreed to use special procedures including arbitration, if necessary in order to resolve disputes through their participation in the following programs: BBB Identification, BBB OnLine.
Bestbuy.com has attained a Global Rank of 358 according to Alexa statistics. The site is particularly highly ranked in the cities of Chicago (#73), Washington (DC) (#74), and Dallas-Fort Worth (#74) but its rank in US is 81. The time spent in a typical visit to Bestbuy.com is roughly five minutes, with 36 seconds spent on each page view. It has been online for more than eighteen years and there are 26,527 sites linking in to Bestbuy.com.
It has attained a rank of 54 in accordance with UVS Standards and has 20,596,901 unique visitors according to the statistics of Compete. Its Google Page Rank value is 7 from 10 possible points.
Bestbuy.com marks its presence on majority of Social Networking Medias such as Facebook, Twitter, YouTube, Pinterest and LinkedIn. On each of the platform they have tremendous fan following with 6,313,386 likes on Facebook, 277,846 followers accompanied by 5,816 tweets on Twitter. In case of YouTube, it has got 4,290 subscribers to the page in addition to 5,117,465 video views overall.
Apart from such large presence on the above mentioned platforms, the company operates its own blog as well so that the users can gain more intensive information on all the products available on the website.
Protection of the user confidential data is a prime concern for Bestbuy.com and so it has adopted Secure Socket Layer (SSL) encryption technique for this purpose. It uses 256 bit encrypted TLS 1.0 connection which encrypts all the data submitted by the users at the checkout page. In addition to that they utilize SHA1 mechanism for message authentication and RSA as the key exchange mechanism.
According to Google Page Diagnostics, no page was founded to contain any malicious content and hence, website is regarded to be safe for browsing.
The price summary of a short list of products offered by Bestbuy.com is as follows:-
TV & Home Theater
- Insignia - 19" Class /LED/720p/60 Hz/HDTV-$129.99.
- Samsung 60" Class Plasma 1080p Smart 3D HDTV & Smart 3D Blu-ray Player Package-$1299.99.
Audio & MP3
- Apple iPod Shuffle 2GB MP3 Player-$44.99.
- Sennheiser Around The Ear Headphones-$54.99.
- Motorola DROID RAZR 4G Mobile Phone with 16 GB Memory Card-$49.99.
- LG Lucid 4G Mobile Phone-$ 599.99.
- HP Photosmart 6510 Wireless All-In-One Printer-$149.99.
- Microsoft Office Home and Studio 2010-$119.99.
Bestbuy.com offers three methods for shipping your orders which are as follows:-
- Standard – 4 to 8 business days
Includes 1 day for processing and 3 to 7 days for transit.
- Expedited – 3 business days
Includes 1 day for processing and 2 days for transit.
- Express – 2 business days
Includes 1 day for processing and 1 day for transit.
Business days include Monday to Friday excluding holidays and the types of shipping carriers with which the Best Buy has partnered are UPS, UPS Mail Innovations and the United States Postal Service (USPS).
The methods of payment accepted by Bestbuy.com are as follows:-
- American Express
- Diners Club
- Best Buy store credit
- Reward Zone reward certificates
- Best Buy Credit Cards
- Best Buy Gift Cards
- Pitch In Card
- Reward Zone MasterCard
However, it does not accept any form of Personal Checks or Purchase Orders. But Best Buy stores accept certain additional payment methods as well apart from those mentioned above. These methods are as follows:-
- Personal checks
- Business checks
- Traveler's checks
- Cashier's checks
- Best Buy Commercial Card
- Vendor coupons
- Best Buy gift certificates
Best Buy gives importance towards the satisfaction of its customers and hence, offers a return or exchange of product in case the customer is unsatisfied with the purchase. The Return and Exchange Period of the products applicable as per the return policy are as follows:-
- 30 days for all products.
- 60 days for eligible products for Reward Zone program Premier Silver members.
The original receipt, gift receipt or packing slip is required for all returns and exchanges and refunds will be credited to the original credit card or PayPal account. Any amounts deducted from a gift card or Pitch In card will be credited to the gift card or Pitch in Card used.
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